Real Time Reports
Reports for all incoming calls including details of calls answered and unanswered, caller details, length of calls and more. It is also possible to document each individual call and send the caller messages from this screen.
Reports that allow you to sort repeat callers by user defined categories, reliable reports of the number of calls to each business/target/number without repeat callers and more. These reports provide the user with an accurate estimate of a campaign or advertisement’s success for reliable and qualitative monitoring.
Daily, monthly and yearly reports including selecting time frame. Reports also include graphs that represent data distribution and important alerts regarding incoming calls.
Sound file for caller
a sound file played to the caller before their call is forwarded top its destination. The contents can be “Welcome”, a list of available extensions or any other message you choose.
Recipient sound files
a sound file played to the person receiving the call; “You have a call from…” This is an important file for branding a site/campaign as it informs the listener from who the call originated from.
Call hold music
music that replaces the regular ring tone.
SMS at end of call
An SMS message can be sent to the caller or the business at the end of every answered or unanswered call. The SMS message can include dynamic text.
Email at end of call
Email can be sent to the caller or the business at the end of every answered or unanswered call. The Email can include dynamic text.
Integration and Interfacing
It is possible to integrate the system with external systems and CRM systems for real-time updating of all answered/unanswered calls. This includes important information about the call and operations with the WS system in API.
Mail Alert Mechanism
Reports of line activity to be delivered to distribution lists according to dynamic definitions and differing frequencies.
No activity reports
Reports regarding lines with no activity to be delivered to distribution lists according to dynamic definitions and differing frequencies. This enables identifying and monitoring of lines that receive no calls and actions to redeem the situation.
Reports including data such as length of calls, repeat callers and available numbers to be delivered to distribution lists according to dynamic definitions and differing frequencies.
This script allows for the establishment of extensions and selecting call targets per extension. Replaces the exchange’s router and makes possible the transfer of calls between extensions without answering.
Call answering preferences
This script allows you to define an unlimited number call destinations to avoid losing a call and/or lead.
Using this script it is possible to determine that a call will be transferred to a number of extensions in parallel.
All incoming calls and call details can be recorded and downloaded to a computer.
Adding single numbers or a list of numbers that you don’t want to receive calls from.
So Call Me
A return call to connect the business and the caller.
24/7 technical support adapted to the client’s needs